Frequently Asked Questions (FAQ)
Product: Pocket Speakers
How do I power on/off my Pocket Speaker?
Press and hold power button until tone is heard. Green LED will come on.
How do I connect my Pocket Speaker to my Bluetooth audio source?
Make sure the Pocket Speaker is on by pressing the power button, green LED will turn on. Press the Bluetooth button for about 2 seconds until blue LED starts flashing or audible tone is heard. On Audio Source, open the Bluetooth menu, Pocket Speaker will appear and show as not paired. Select Pocket Speaker. If asks for passcode, enter 0000. Blue LED will be steady and tone will be heard.
How do I reconnect my Pocket Speaker to my Bluetooth device if disconnected?
If your Pocket Speaker has been disconnected from Bluetooth, reconnect by powering the speaker back on and tapping the Bluetooth button.
How can I use my Pocket Speaker without using Bluetooth?
You can listen to music from any device with a 3.5 mm headphone, such as a PC or MP3 player instead of using Bluetooth. Plug USB cable into the mini-USB door of Speaker. Plug 3.5mm cable into the analog jack on the USB cable. Connect the other end of the 3.5mm cable to the headphone jack of your device.
How can I use my Pocket Speaker as a Speaker phone?
Make sure Bluetooth connection has been set up between the paired mobile phone and the speaker. When there is an incoming call, music will pause, answer the call with speaker by pressing the Bluetooth button. To hang up the call from speaker, you will press the Bluetooth button on the top of speaker.
How can I connect 2 Pocket Speakers to one device?
Power both speakers on. Press and hold Bluetooth buttons simultaneously to enter L/R speaker pair mode. Pairing tone is heard and Bluetooth LED light will steady and you will hear a connecting tone along with “Left” and “Right”. After L/R channel prompt you will hear “Ready to connect to Bluetooth device”. One Speaker Bluetooth LED will be steady blue after connection. Go to Bluetooth setting on your device and re-select Pocket Speaker to establish connection. You will hear the connected confirmation tone.
What are the dimensions of the Pocket Speaker?
Length is 5.1 in/129mm
Width is .9 in/22mm
Height is 2.6in/66mm
How many feet away can the Bluetooth device be to connect to the Pocket Speaker?
You can be 30 feet away before Bluetooth will disconnect.
Listening Modes and Speakers
Can I play music through the USB port on my Pocket Speaker?
The USB port on your Pocket Speaker serves two functions. You can charge your Pocket Speaker when plugged into a USB port on a computer or USB A/C adapter and you can connect an analog audio source via 3.5mm jacks. This is an INPUT audio connection so you cannot use it to connect headphones or earbuds to your Pocket Speaker.
Battery and Charging
Should I charge my battery when I first purchase my Pocket Speaker?
The battery will leave factory with a partial charge. It is recommended to use the remaining battery life then charge until the green LED stops flashing (will stay solid green). A full charge should last for 8 hours play time or at least a week without use. Extreme temperatures could affect the battery life.
How do I charge my Pocket Speaker?
To charge Pocket Speaker with the provided USB cable, you will connect the USB to port on Pocket Speaker and connect USB to any USB port on computer, laptop or any USB adapter. You can also charge the Pocket Speaker with any “Mirco” USB cable.
How do I know charging is complete?
Charging is complete when the green LED is no longer flashing and will stay solid green.
Can I reboot my Pocket Speaker?
If you are having trouble with your pocket speaker and you feel you might need to reboot, press and hold the volume “-“ and the Bluetooth button simultaneously for 5 seconds. This will reset to factory settings.
Can I use my Pocket Speaker while it is charging?
The Pocket Speaker can still be used while charging. Connect an auxiliary cable with a 3.5mm jack to port on USB cable and connect to music device.
My shipping address is an APO, when will I receive my order?
Shipping to PO Boxes, including APO, FPO and DPO addresses may take up to 21 days for delivery.
I selected Free Shipping, when will I receive my order?
Normal Free ground shipping is expected to deliver within 3-5 business days. Transit time begins once the product leaves distribution center.
I paid for expedited shipping, when can I expect my order?
Two day shipping is expected delivery within 2 business days.
Next day shipping is expected delivery in one business day.
Transit time begins once the product leaves the distribution center.
Warranty and Returns
How do I present a warranty question or claim?
To start a warranty claim, call customer service at 1-855-758-7671 or email at firstname.lastname@example.org
What is the return policy?
If you changed your mind and would like to return your Pocket Speaker, you may do so within 30 days of the received date. You are responsible for the shipping fees.